FAQ

How do I contact you?
Would you like more information about a specific product or have any questions about a delivery? Don't hesitate to contact us. Our team are available weekdays between 9am and 5pm and they're ready to answer your questions. Use the web chat in the bottom right of the website or call us on 0800 122 3003.

What is your address and location?
Our offices are at Space 13, Hyphen, 75 Mosley St, Manchester M2 3HR.

What are your opening times?
Our offices are open: Monday to Friday from 9am to 5pm.

Which holidays are you closed for?
We're closed on UK public and bank holidays and these days do not count as 'working days'.

What are Flyerzone's legal details?
Flyerzone is a trading style of Nettl Systems Limited. Click here for our legal details. Your customer service team are all based in the UK.

I have a suggestion, what should I do?
Have an idea on how we could improve, or something you'd like us to sell? Send your suggestions to suggestions@flyerzone.co.uk - if we really like them, we may even reward you!

Will you sponsor me?
You've probably guessed that we get loads of requests for sponsorship every week. We're sure your charity, cause or event is worthwhile and you feel strongly about getting support for it. We understand. And we're sure you understand, we can't dish out cash to everyone who asks. As we're a low-cost business, we aren't able to individually assess your application, or make random decisions on which requests are for the worthiest causes. So we treat everyone equally and focus on providing the lowest possible prices, to make your fundraising budget go further. We work with many charities and causes that realise that well-crafted design and professionally printed products aid their fundraising.

I can't find what I'm looking for on your website - can you print it for me?
We've tried to assemble a range of items that cover most of the marketing bases. If you can't find what you're looking for, please contact us and we'll see what we can suggest.

How do I choose what I want?
We've tried to make it easy to navigate our range. Whether you're looking for business cards, letterheads, flyers, leaflets or any other item, we'll show you the most popular option straight away. You can then customise your spec, just for you. Just play with the buttons on the product pages to try out different styles and finishes.

How is my product printed?
All printing's the same right? Leaflets from us are the same as leaflets from that bloke your brother knows. Business cards from that little shop on the high street are as good as ours, right? Wrong! They may sound the same, but its like comparing apples with whales. We give you a 'business class' product at an 'economy class' price. We print every order with High Definition Reproduction. This means your photos and text will be printed so clearly you'll want to lick them!

Where is my product printed?
The majority of our production is done in the UK in our own production centre, although some specialist items may be printed by third party suppliers in the UK.

Can you print on recycled paper?
Sure - we have recycled options on Leaflets, Letterheads and Compliment Slips, all made from 100% post-consumer waste - look for the description.

I don't see the size I want - do you do other sizes?
Probably - contact us and let us know what size you're looking for. If you can stick to a 'standard size' though, you'll get the lowest possible price.

I want something individual and bespoke designing.
If it's truly bespoke, and you want it to be exclusive, then the Flyerzone route may not be the right one. Flyerzone is part of the Printing.com and Nettl family. With over 300+ local, creative partners across the UK and Ireland. To find your local Nettl outlet, who will be pleased and enthusiastic to work with you on your design project click here.

How is my product printed?
Flyerzone printing is lithographic, full colour. It's printed predominantly on B1 printing presses. To achieve economies of scale, we print many similar orders together. This is often called batching or ganging. We do this because, we believe, it gives better value than printing digitally.

When I re-order, will the paper be exactly the same?
We buy the best value paper and card that's available in the market (provided it's sourced and produced responsibly), so that we can offer Flyerzone customers the best value. In doing so, we inevitably will buy different paper and card from different mills across Europe. For a given stock, say 300gsm, this means that the subtle characteristics can change slightly. Given that Flyerzone offers the best value design and great value printing, we believe that this approach makes sense and stretches your promotional budget further.

I've used Printing.com stores, can I re-order on Flyerzone?
(a) A printing.com outlet has my artwork, can I get hold of it?
printing.com outlets produce premier, agency style printing and offer a consultative led design service across the UK. Speak to your local prinitng.com outlet; depending on what was agreed at the time of order, they may be able to release the artwork to you in return for an Artwork Release Fee, as is common in the design industry. In some circumstances, an outlet may not be able to pass the design to you, due to external licensing and copyright issues. This is likely to be the case if they have used 'stock photography' or other images from third party providers. In these circumstances, they are not deliberately trying to be unhelpful, but simply upholding the important principles of copyright.

(b) Do I need any special skills to supply the files?
Supplying files requires some level of technical expertise. If this isn't you, then maybe continuing with the Printing.com route makes more sense. If this doesn't present a problem, then we've put together a File Supply Guide in our Downloads area.

(c) Will my printing be the same as printing.com?
printing.com offers a premium agency print service. The printing.com papers and cards are chosen from a premium selection and usually stay the same throughout the course of the year, minimising variation each time an order is printed. At Flyerzone we buy the best value paper and card that's available month-by-month (provided it's sourced and produced responsibly), so that we can offer Flyerzone customers the best value. In doing so, as we buy different stocks from different mills across Europe, subtle characteristics can change slightly. Given that Flyerzone offers the best value design and great value printing, we believe that this approach makes sense and stretches your promotional budget further.

How do I zoom in and out?
At the top right-hand corner of the screen, you will see two icons "Zoom in" and "Zoom out". Just hold them down until you're close enough in, or far enough out. You can click 'Size to fit' to fit the whole document in the window.

How do I change text?
Text items that you can change have little pink "Edit" buttons over them. Click "Edit" to change the text. This will also open our Text Editor, where you can change the font, size, line spacing, colour, style and alignment. Simply select the text you wish to edit, start typing or use the Text Editor to make your changes.

How do I move around the page?
On the top right of your screen, click the "Move Page" icon and your pointer will turn into a hand. Move your page by dragging it with the hand, to get it into the position you want. When you're done, click the "Move Page" icon again.

Why can't I move text around the page?
Our professional designers have laboured over the look and feel of each design. It would be really easy to mess this up, so whilst you can change the content of the design - the text, the images - we keep the layout locked.

How can I see the back?
If your item has 2 pages or a reverse, just click on the "Reverse" tab at the top of the page. Click on the "Front" tab to return to the front page.

How do I change text size?
Click on the pink "Edit" button on the text you want to change. This will open our Text Editor to the side of your text box. Simply select the item of text you want to change, then pick a new size from the "Size" drop-down menu.

How do I change text colour?
Click on the pink "Edit" button on the text you want to change. This will open our Text Editor to the side of your text box. Simply select the item of text you want to change, then pick one of the available colours from the "Colour" drop-down menu.

How do I change font?
Click on the pink "Edit" button on the text you want to change. This will open our Text Editor to the side of your text box. Simply select the item of text you want to change, then pick one of the available typefaces from the "Font" drop-down menu.

How do I change text alignment?
Click on the pink "Edit" button on the text you want to change. This will open our Text Editor to the side of your text box. Simply select the item of text you want to change, then in the "Alignment" section, press the "Left", "Centred" or "Right" button.

Can I spell check?
Click on the pink "Edit" button on any text box. This will open our Text Editor to the side of your text box. Press the "Spell-check" button and we'll underline any words which aren't in our dictionary.

How do I edit text?
Click on the pink "Edit" button on the text you want to change. This will open our Text Editor to the side of your text box. Use this to change the font, size, spacing, colour, style and alignment. Simply select the text you wish to edit and start typing.

How do I upload my own image or logo?
If an image can be changed, you'll see a pink "Edit" button in the middle of it. Click the button on the image you want to change and this will bring up our Image Editor. Click the "Replace" button. If there are any suitable images already in your Files & Images folder, you'll see them here. Just click one and click "Use this image". If you'd like to upload a new image or logo, click the "Upload an image from my Computer" tab instead. Click "Browse..." and pick any JPEG or TIF image on your computer and then "Upload Image". You can now use the image editor to move, rotate and scale your image. Best to use good quality, high-resolution images. We'll warn you if they aren't good enough quality to print.

What image formats can I upload?
You'll get the best results from TIF images. We print at very high resolution, so images you download from the internet usually aren't good enough for print. We recommend using only good quality, high-resolution images - at least 300dpi (dots per inch). When you take a picture from a digital camera it's usually in RGB format. We will convert these to CMYK print format when uploading them, but if you do this yourself you'll probably get the best results.

There's bit of the design that I can't change - why's that?
Our professional designers have laboured over the look and feel of each design. It would be really easy to mess this up, so whilst you can change the content of the design - the text, the images - we keep the layout locked. Some images or objects might be locked because they are part of the design. It's easy to see which bits you can edit - they're highlighted with pink "Edit" buttons. Click the button and see the options.

Can I save my design and come back later?
Sure. Just press the 'Save' button. You'll need to register or "Sign in". Next time you visit, "Sign in" to your account and you'll see your saved designs on your Dashboard. Just choose the one you want to work on and you can start where you left off.

Can I use my own logo and photos?
Sure. See "How do I upload my own image or logo?" for instructions on how to do it. Please be aware that all images you use within your design must be your own, or you must have permission from the copyright holder to use them. Don't steal images from websites, use photographs that belong to someone else or pictures of celebrities without their permission.

What if I make a mistake?
Please check your design carefully before you finish. We offer fantastic prices by automating our entire process. So the first set of human eyes proofreading your design will be your own when you open the box. We don't want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you've ordered, then we're sorry that we won't be able to rectify it.

When will new designs be available?
We add new designs every day, throughout the day. If there's something you're looking for and can't find, please contact us and we'll put your request on our "Most Wanted" list.

I don't want (eg faxnumber) on my design do I have to have it?
We've made sure that all our designs can fit the most common contact details that you might need. If you don't want a particular item, like a fax number or website address, that's fine. Just select the text and press 'delete' or 'backspace' to remove it from your design. You can also delete whole textboxes or logo placeholders by selecting the box and clicking on the red cross.

Can I request further designs?
If you've created a design that you love and want to use it on other items, have a look for matching designs in the same collection. Quite often, we'll put together matching stationery and marketing material. If you don't see what you're looking for please contact us. We'll either ask our designers to build a new template for you to edit, or we'll give you a price for a 'custom' design.

I want to send you a file to print - how do set it up?
We want your file to work and your item to print as expected, so please read our File Supply Guide which covers everything you need to know.

Can I order a (free) sample?
Please contact us and let us know what you'd like a sample of and we'd be delighted to pop some in the post to you.

How do I get help with placing an order?
Please read our online help and Frequently Asked Questions. If you can't find what you're looking for, contact us and we'll do our best.

What happens after I place an order?
If you're using one of our designs, we'll start work as soon as you checkout. If you've uploaded your own file for print, we'll check it and let you know if it has passed our preflighting, whether you need to make changes or whether you'd like us to fix it. After that our process is almost totally automated, for reliable and robust service.

I'm in a rush - can you help me out?
Sure. Choose our "Priority Service" - for a small premium, your order will be produced with fastest turnaround. That's guaranteed as part of our Delivery Promise. If you need it even quicker, many of our most popular items are available with same day despatch. Just use one of our great designs and checkout before 10am any working day, and we'll despatch the very same day. Once your order has started production it's not possible to speed up the production time.

If your order is for a specific event or date, we recommend ordering in good time in case of any potential delays once the item is with the courier. We do not recommend that you place the order on a turnaround that is due to be out for delivery on the day of the event, if possible, put the order on a faster turnaround to arrive at least two days before.

Can you check my files for me?
When you upload your files, we'll run automatic preflighting with our FileCheck service. We'll let you know if we find any issues. If we do, we'll ask you to correct them yourself, or we'll MakeMyFileWork from £10+VAT.

I'm stuck! What should I do?
Don't panic. Calm down. Have a look at our online help guide or contact us and we will do our best to help you out.

What types of files can I use?
If you're uploading a file for print, please follow our File Supply Guide and send us a print-ready PDF file, or JPG.

How do I change my order?
Once you've checked out, your order will begin our automated production process. It is usually not possible to make changes to it once we've begun. Please contact us for advice.

How do I check my order status?
"Sign in" to your account and click on the "Orders" tab at the top. You'll see "Your Orders In Progress" and in the "Progress" column you can keep track of where we're up to.

What if I'm not happy with my order?
Please contact us quickly and let us know what's up. We'll do our best to put things right.

What happens if my order is late?
Whatever your deadline, we'll help you meet it. Choose our Priority Service for the quickest turnaround. Or if you're really up against it, Same Day Despatch is available on our most popular items. Whatever you buy, it's all backed by our Delivery Promise. In the unlikely event that part of your order isn't despatched on time we'll provide a credit of 20% of the items full value for each day that we're late in despatching. This credit can be redeemed on your next order. Your order will be delivered by our preferred partners DHL. They publish on-time performance of 95%, so if "5 in a 100" is too risky for you, please contact us to discuss delivering your order by dedicated vehicle.

If your order is for a specific event or date, we recommend ordering in good time in case of any potential delays once the item is with the courier. We do not recommend that you place the order on a turnaround that is due to be out for delivery on the day of the event, if possible, put the order on a faster turnaround to arrive at least two days before.

Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. Where it has been agreed that an expedited order has failed to meet the agreed service level, we may refund the expedite fee. We use reputable courier companies to deliver orders. However, we will not be held liable for the failure of a courier company to deliver in a timely manner and we will not compensate for lack of performance on the part of a transport company. Delivery dates are estimated and not guaranteed.

We reserve the right to rectify defective work or undelivered items by reprinting and shall not be liable to refund.

Flyerzone will credit your account if we deem a refund should be made.

If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so. 

If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us. 

There's something wrong with my order, what do I do?
We work hard to make sure your order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We'll do our best to resolve it to your satisfaction.

We reserve the right to rectify defective work or undelivered items by reprinting and shall not be liable to refund.

Flyerzone will credit your account if we deem a refund should be made.

If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so. 

If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us. 

Can I cancel my order?
Once you've checked out, your order will begin our automated production process. As we're manufacturing something just for you, it's not possible to cancel your order once your order has started to be printed.

I've noticed a mistake can I change my order?
Please check your design carefully before you finish. We offer fantastic prices by automating our entire process. So the first set of human eyes proofreading your design will be your own when you open the box. We don't want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you've ordered, then we're sorry that we won't be able to rectify it.

What happens if my order is short?
Every endeavour will be made to deliver the correct quantity ordered. We’re a batch printer and all of our work is subject to variations in quantity of ±10%. Unfortunately, this is inherent in the nature of all batch printing so when receiving a precise number of items is critical to your order, our recommendation will always be to order the next quantity up as a safeguard.

For other variations Flyerzone's entire liability will be to award a Credit. In some circumstances, we may elect to re-print the entire shortage quantity of the relevant work within a reasonable period of time.

What do I do if my order is damaged or lost by the courier?
Items where damage to the packaging is clearly visible upon delivery must be signed for as damaged when it is passed over from the courier. Our couriers require clear photos of all the affected box contents (including both the print and any Void Fill etc), clear photos of all the affected damaged boxes and/or outer packaging and clear photos of the delivery labels on all the affected boxes in order for a claim to be processed.

Where loss or damage is discovered after delivery & goods are signed for as being received in good condition, you should notify Flyerzone within 3 working days of delivery.

Claims must be notified within 5 days if the goods have been signed for with clear proof of damaged delivery, or 5 days of the due delivery date if the consignment has been lost.

How can I pay?
You can pay securely online via our payment partners, Worldpay. For the lowest rate, with no surcharges, use your debit card and pay by Visa Debit, Maestro, Solo or Visa Electron. We also accept Mastercard and Visa with a 2% surcharge or JCB with a 3% surcharge. If you'd like to pay offline, or by BACS please choose the option on the payment screen. Please note that we won't start work on your order until payment is received and cleared.

I have a question about an invoice / payment. What should I do?
Please contact us if you have a question about an invoice or payment you've made. To get copies of invoices, "Sign in" to your account and then click the "Invoices" tab at the top of the screen.

How do I get my VAT invoice?
We'll automatically email you a VAT invoice at the moment we print your order. To change the email address this gets sent to, "Sign in" to your account and then click "Your Details" tab at the top of the screen. To get copies of invoices, "Sign in" to your account and then click the "Invoices" tab at the top of the screen. Can I Pay with cash or cheque? We only accept payment by debit or credit card online. If you are a Limited Company, a Local Authority or a large organisation, contact us for details of our Credit Account terms.

Is my payment secure?
All online payments are made via Worldpay Plc's secure payment server. Worldpay is part of the Royal Bank of Scotland Group, owners of NatWest and the UK's second-largest bank. Worldpay is the UK's leading online payment provider. Please note that Worldpay never divulges your credit card information to anyone, including Flyerzone, so you can rest assured that your billing details are safe.

Should I be charged VAT?
Since we sell to businesses, all our prices exclude VAT. We'll add VAT to your order at the current rate. Many items like leaflets and flyers qualify for VAT at 0%. Add an item to your basket to see its VAT rate.

I'm VAT exempt, why are you charging me VAT?
If you are a registered charity or have VAT Exempt status, please contact us before you place your order.